INTEGRATION.
 
ZELCOM’S CLIENT ENGAGEMENT MODELS
 
Zelcom provides the following models for flexible engagements with clients. These models are designed to address diverse requirements and build close relationships with clients, from project based engagements to outsourced development and support. These models are proven to improve operational efficiencies and reduce costs through mature systems and processes built over a decade of serving customers.
 
 
 
 
PROJECT BASED MODELS
 
Time and Material
This model is best suited for projects where the scope, specifications, deliverables and implementation plans are not completely defined when beginning the engagement or are expected to evolve over the period of the engagement. This model provides clients with the desired flexibility to manage team sizes and costs as the project progresses in phases. In using this model, you can:

Ramp up and ramp down team size in synchronization with the market, project and release schedules

Adapt to evolving requirements
Get detailed visibility and control over the development process
 
Fixed Price
This model is suited for projects where the scope, schedules requirements and deliverables are clearly defined before the initiation of the project. In using this model, you can:
 
  Limit scope variance, control costs and operate within a specified budget
  Get clear visibility on timelines and milestones
  Reduce your risk and have Zelcom responsible for the project deliverable
  Expect on-time on budget deliveries provided there are no changes to scope
 
 
OFFSITE DEVELOPMENT AND SUPPORT MODELS
 
SaaS
Zelcom offers specialized services in the SaaS arena. Zelcom can develop, configure, manage, migrate, support, host and operate your SaaS application using its development team and Partner ecosystem. In the SaaS model of delivery:
 
 
Zelcom will design, develop and migrate you to the desired functionality for your Software as a Service
 
Zelcom will work with a PaaS (Platform as a Service) partner or your designated provider to host your application as a SaaS
 
Act as a business consultant and integrator to add new functionality from other SaaS vendors such as Web services, Web 2.0 or develop additional in-house functionality, to offer more value to your clients
 
Work with you to maximize your revenue model, offer customer satisfaction establish SLAs and manage change within your organization during the transition to SaaS
 
Outsourced
In the outsourced model Zelcom will work with you to manage your entire SaaS operation on an outsourced model. While you concentrate on strategy, marketing, sales and customer satisfaction, Zelcom can help you:
 
 
Develop and manage your SaaS software
 
Manage your PaaS hosting services provider
 
Manage business processes and day to day services operations in your company such as research, development, CRM, Tech Support, Billing and Accounts Receivable management
 
 
 
CAPTIVE DEVELOPMENT CENTERS
 
Captive Development Centers or Offshore Development Centers (ODC) is comprised of Zelcom’s team of offshore consultants doing joint or outsourced work. Our team functions as an extension or replacement of your development team and offers you the benefits of:
 
 
Increased development bandwidth for meeting market and customer needs rapidly
 
Outsourced project management, establishment of best practices in development, maintenance and support activities
 
Having a flexible team that builds knowledge regarding your application and products that you can leverage over a longer period of time
 
Lower development and support costs
 
Captive Development Centers can be Hybrid or pure Offshore.
 
Hybrid Development Centers
Zelcom operates an onsite - offshore hybrid team where a Zelcom Business Consultant or Lead Architect works at your location, in close collaboration with your nominated Project Manager, over an extended period of time, and coordinates with the offshore team. The Hybrid model:
 
 
Reduces the time needed from your team to coordinate tasks and write business specifications
 
Allows you to extend your day and realize greater productivity and faster results
 
Helps you manage offshore and outsourced work quickly and easily since some tasks with tighter deadlines or that require close discussions with your team can be accomplished by the Zelcom onsite consultant
 
Offshore Development Centers
Zelcom operates an ODC for you where your team is offshore and works in close collaboration with your designated Project Manager. Zelcom has proven communication models, infrastructure and best practices in management of seamless offshore or outsourced development operations. The ODC model has been perfected by Zelcom and:
 
 
Offers highest cost advantages and ROI to clients (about 30-45% reduction in cost on average over a 18-24 month period)
 
Will be the most frequently used model by Zelcom's clients
 
 
SYSTEM INTEGRATION SOLUTIONS
 
Zelcom creates and implements custom System Integration Solutions to stream line and automate data flow for business processes, improve performance and access real-time data. These solutions enable multiple disparate systems to deliver a higher over-arching functionality and reduce operational costs.

Zelcom works with multiple vendors and technology to implement integration solutions using off-the-shelf packages with SOA, Web services, EDIT, Enterprise Application Integration (EAI), Business Process management and Custom programming

Zelcok has developed integration solutions which tie disparate applications together:
 
  Custom applications and proprietary systems
  Database development and integrtion
  CRM: SF, Siebel, Dynamics CRM, SugarCRM
  ERP: SAP, Navision, Oracle, JDE, Baan
 
 
 
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